FAQ

At Indivaan, we aim to process and dispatch your order within 3 business days to ensure timely delivery. Once shipped, you'll receive a tracking number via email or WhatsApp to monitor your shipment’s journey. Depending on your location, delivery times may vary, but rest assured, we partner with reliable couriers to get your package to you efficiently and securely.

We accept a wide range of payment methods, including major credit and debit cards, digital wallets, and secure online payment platforms. This ensures you can complete your purchase safely and conveniently.

Yes, we do! Indivaan offers eco-friendly and beautifully designed gift-wrapping options to make your purchase even more special. Whether it’s a gift for a loved one or a personal treat, our thoughtfully crafted packaging adds an elegant touch.

We understand that plans can change. You may modify or cancel your order within 12 hours of placement by reaching out to us at support@indivaan.com. Beyond this time frame, modifications may not be possible, as the processing of your order will already be underway.

While we currently do not accept exchanges or returns for unworn items, we aim to make your shopping experience stress-free. If you decide to return an item, please note that you’ll be responsible for shipping costs and any applicable customs charges.

Although rare, if your item arrives damaged, we’ve got you covered. Simply email support@indivaan.com with clear pictures as proof, and our team will promptly investigate the issue. Depending on your preference, we offer store credit or a full refund to make it right.

Yes, every Indivaan garment is crafted using 100% organic cotton and natural dyes, staying true to our commitment to sustainability. Additionally, many items are created using upcycled materials, giving new life to fabric remnants and minimizing waste.

Slight variations in color and print are a natural feature of garments crafted with natural dyes. These subtle differences add character and uniqueness to each piece, reflecting the authenticity of our eco-friendly processes. Furthermore, due to screen resolutions, product images may appear slightly different from the actual item, but we assure you of the closest possible representation.

Our garments are designed with a relaxed fit to ensure comfort and versatility. For the best fit, please refer to our size chart (link included), which provides detailed measurements and guidance. If you need further assistance, our team is happy to help!

While minor shrinkage may occur due to the use of natural fibers, following the care instructions provided ensures that your garment retains its shape, quality, and longevity.

Yes, Indivaan takes pride in offering customization to meet your unique preferences. Whether it’s adjusting the fit or tweaking the design, we’re happy to create something special just for you. Contact us for details about customization options and availability.

Since our garments are made with organic materials, proper care is essential to preserve their quality. Detailed care instructions (link included) are provided with each item, including washing recommendations. Following these guidelines will ensure your garment lasts beautifully over time.

Absolutely! Indivaan welcomes bulk orders for weddings, corporate events, or other special occasions. Let us help you make these moments even more memorable with our sustainable creations. Contact us for tailored assistance and pricing details.

Sustainability is woven into every aspect of our process. From sourcing organic cotton to utilizing natural dyes and upcycled materials, we minimize environmental impact while celebrating craftsmanship. Our team actively seeks innovative ways to reduce waste and promote eco-friendly practices throughout production.

We prioritize upcycling and recycling, transforming fabric remnants and surplus materials into stunning, one-of-a-kind designs. By giving these materials a second life, we reduce waste while maintaining our commitment to sustainability and artistry.

Our customer support team is here to assist you with any questions or concerns. For urgent queries, please email us at support@indivaan.com or reach out via WhatsApp-we aim to respond within 24 hours.

Currently, Indivaan operates as an online brand, making our eco-conscious designs accessible worldwide. However, we frequently host pop-up events and exhibitions where you can explore our collection in person. Stay tuned to our website or social media for upcoming events!

Certainly! We’re happy to connect and offer virtual tours of our collection. Get in touch via email to schedule a meeting and explore the beauty of Indivaan from the comfort of your home.