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At Indivaan, we are committed to providing you with an exceptional shopping experience. Your satisfaction is of utmost importance to us, and we strive to meet your expectations with every order.
We make every effort to inspect all orders thoroughly before shipment. By placing an order with us, you agree to the terms and conditions outlined in this Return Policy.
In the unlikely event that you receive an item that is damaged, defective, or not as described, you are entitled to a replacement or refund, subject to the conditions outlined below:
Exclusions: Products purchased on sale or at a discounted price are **not eligible for returns or exchanges.
Due to differences in screen resolution, minor variations in color, texture, or appearance may occur. These do not qualify as grounds for a return, exchange, or refund.
To be eligible for a return:
Indivaan reserves the right to refuse a return if these conditions are not met.
Every product comes with specific wash care instructions. Failure to adhere to these instructions may compromise the quality of the item and disqualify it from returns or exchanges. Indivaan is not liable for any damages resulting from improper care.
Refunds will be processed within 5-10 business days after the returned product has been received and inspected. To initiate a return, you must contact our customer support team via email or WhatsApp within 48 hours of receiving your order.
We ship to most countries worldwide through reliable courier partners. Delivery typically takes 1-2 weeks, although delays may occur due to customs processing.
Indivaan shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our products, except as expressly provided in this Return Policy.
